Legal
Apex Grading Company ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect when you use our website and grading services, how we use it, and the rights you have over it.
We collect information you provide when you create an account or submit items — your name, email address, postal address and telephone number — along with details of the items you submit, including their declared values. When you pay, your card details are entered directly with our payment processor; we do not see or store your full card number.
We use your information to process and return your submissions, authenticate and grade your items, communicate with you about the status of your order, take payment, and meet our legal and accounting obligations. Our lawful bases for processing are the performance of our contract with you, our legitimate business interests, compliance with legal obligations, and, where required, your consent.
We share information only as needed to provide the service: with our payment processor to take payment, with delivery couriers to return your items, and with the email provider that sends your order updates. We do not sell your personal information.
Our website uses cookies that are strictly necessary for the site to function, such as keeping you logged in. Any non-essential cookies are used only where permitted.
We keep your personal information for as long as your account is active and for as long afterwards as we are required to for legal, tax and record-keeping purposes.
You have the right to access, correct, erase, restrict or object to our processing of your personal information, and to request a copy of it. To exercise any of these rights, contact us at info@apexgradingcompany.com. If you are in the UK, you also have the right to complain to the Information Commissioner's Office (ICO).
