Legal

Terms & Conditions

These Terms & Conditions govern purchases made on shopapexcards.com ("Apex Cards", "we", "us"). By placing an order, you ("the customer") confirm that you have read, understood and agree to these terms.

1. Who we are

Apex Cards is a storefront selling trading and sports cards that have already been authenticated and graded, in-house, by Apex Grading Company. We are a sales channel for graded inventory — we don't accept cards from customers for grading here; that's handled separately by Apex Grading Company.

2. Every card is unique

Each listing on this site is a single, physical card. Once a card is purchased, it's removed from sale and we do not restock or sell multiple copies of the same listing.

3. Grading and condition

Where a card is listed as graded, its grade was assigned by Apex Grading Company according to their published ten-point scale, and reflects their professional opinion at the time of assessment — it is not a guarantee of future value. Where a card is listed as a raw, ungraded single, its condition is described to the best of our assessment but has not been independently graded or encapsulated.

4. Orders and payment

Payment is processed securely through Stripe, including Apple Pay where available. An order is confirmed once payment is successfully captured. We reserve the right to cancel and refund an order if a card becomes unavailable before shipment (for example, a data or timing error resulted in the same one-of-a-kind card being sold twice).

5. Shipping

Cards are shipped in protective packaging appropriate to their format (graded slab or raw single). Risk of loss passes to you once the order is handed to the carrier, unless required otherwise by law in your jurisdiction. Where we ship outside the United Kingdom, any customs duties, import taxes or handling fees are the responsibility of the recipient.

6. Returns

If you're a UK or EU consumer, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason, under the Consumer Contracts Regulations 2013. To cancel, email us at hello@shopapexcards.com within 14 days of delivery, then return the item to us within a further 14 days.

The card must be returned in the same condition it was sent — for graded cards, in its original sealed slab with the certification label intact; for raw singles, in the same condition described at sale. We may make a deduction from your refund if the item's value has been reduced by handling beyond what's needed to check it (for example, a cracked or opened slab).

You're responsible for return postage unless the card arrived faulty, damaged in transit, or materially different from how it was described — in those cases, we'll cover return shipping and refund your original delivery cost too.

Refunds are issued to your original payment method within 14 days of us receiving the returned item. This is in addition to, and doesn't affect, your other statutory rights — for example under the Consumer Rights Act 2015 if a card is faulty or not as described. If you're ordering from outside the UK/EU, local consumer protection laws may differ; contact us and we'll always try to resolve a genuine issue fairly.

7. Accounts

You're responsible for keeping your account credentials secure. Let us know immediately if you believe your account has been compromised.

8. Limitation of liability

To the fullest extent permitted by law, our liability to you for any claim arising from your order — whether in contract, negligence, or otherwise — is limited to the amount you paid for the affected item(s). We aren't liable for indirect or consequential losses, such as loss of profit or opportunity.

Nothing in these terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, or for fraud. A card's grade reflects Apex Grading Company's professional opinion at the time of assessment and is not a guarantee of future market value.

9. Changes to these terms

We may update these terms from time to time. The version in force at the time you place an order applies to that order.

10. Contact

Questions about these terms can be sent to hello@shopapexcards.com.